Terms & Conditions

Delivery

uPVC Door Handles cannot be held liable for late deliveries from our courier. We operate services based on a next day delivery basis where possible. Please note that overseas deliveries may take longer. We will endeavour to deliver your order as quickly as possible.

Returns Policy

Please note that before sending back your order you must call our customer services team on 01924 360444. You should also include a note with your returned goods including your name, address, contact telephone number and any additional relevant information.

Items returned because they are damaged or defective
If you are returning an item because it is damaged or defective, we will pay your costs of returning it to us and also provide a replacement product. uPVC Door Handles will check all items returned as damaged or defective. If it is deemed that the customer has damaged the goods, no refund will be offered. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

Items returned within because an incorrect item has been ordered
If you are returning an item because it has been incorrectly ordered, return postage costs must be met by the customer. uPVC Door Handles will issue the refund for the price of the goods within 30 days of the refund process beginning. Please note postage costs will not be refunded. All items that are collected in person are subject to a 15% handling fee upon return.

Made to Order Items and Services
If you are returning an item that has been made to your specifications a 15% handling charge will be applied. Items that fall under this category include services such as keying-a-like locks and one off orders.

uPVC Door Handles Price Match Policy

We fully believe that all of our products offer outstanding value for money, and we strive to ensure that our prices are competitive. If you find an item cheaper elsewhere, we will happily review our selling price providing that the following conditions are met:

1. The price must be inclusive of all order charges, VAT at the current rate and delivery charges to your area. We cannot price match on delivery fees outside of the U.K. Mainland;

2. The item must be brand new and in its original retail packaging (if it is indeed packaged);

3. The price must not be for the sale of returned stock;

4. The price must be displayed on a website belonging to a fully-fledged UK-based business. The website must clearly show its Company Registration Number and VAT Number. Unfortunately this means that we are unable to extend our Price Match service to prices displayed on eBay or Amazon;

5. Should we decide to match, or beat, the advertised price you have seen elsewhere, we will provide you with a discount code. You may use this at the online checkout, or you may quote the discount code to one of our representatives should you wish to place the order by telephone;

6. The discount codes we provide can not be used in conjunction with any other discount code we may offer (such as monthly promotional discounts, or gift vouchers).

We fully reserve the right to withdraw or refuse our Price Match Guarantee service, especially if the cheaper price would result in our company making a financial loss.

We aim to respond to Price Match guarantees either by call or by e-mail within 24 hours (weekends excluded).

Other Issues
If you have any other queries please call our team on 01924 360444.